Shipping policy
At TOEBEAN, we want to make getting your carpet tiles as simple as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver your order.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Orders are not processed or shipped on weekends or U.S. federal holidays. Orders placed during weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package.
During periods of high order volume, product launches, holidays, or unexpected circumstances, processing times may take longer. If there is a significant delay with your order, we will do our best to keep you informed.
Shipping Within the United States
TOEBEAN currently ships to addresses within the United States.
Standard shipping is free on all purchases within the continental United States. International shipping is currently unavailable.
For orders shipping to Alaska and Hawaii, shipping is available for an additional charge. Applicable shipping costs will be calculated and displayed at checkout.
Faster shipping options may also be available at an additional charge, depending on your shipping address and the options available for your order. Available shipping methods and prices will be displayed at checkout.
Shipping Restrictions
We do not ship to P.O. Boxes, including APO and FPO addresses, or U.S. Territories.
If a P.O. Box is entered at checkout, our team will contact you by email to request a physical shipping address. If we do not receive a response within 7 days, your order will be automatically canceled.
Please make sure your shipping address is accurate and complete when placing your order.
Estimated Delivery Time
Most U.S. orders are expected to arrive within approximately 3–7 business days after shipment.
Delivery times may vary depending on your location, selected shipping method, carrier delays, weather, holidays, and other circumstances outside of TOEBEAN's control.
Please note that the estimated delivery time does not include the order processing time.
Faster shipping options, when available, will have their own estimated delivery times shown at checkout.
Tracking Your Order
Once your order has shipped, we will send you a shipping confirmation email containing your tracking number.
Tracking information may take some time to become active after the carrier receives your package. If your tracking information has not updated immediately, please allow additional time for the carrier's system to update.
Delivery Address
Please make sure your shipping address is accurate and complete when placing your order.
TOEBEAN is not responsible for delays, lost packages, or additional shipping costs caused by an incorrect or incomplete address provided at checkout.
If you realize that you entered the wrong address, please contact us as soon as possible at hello@toebeancarpet.com. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Delivered but Not Received
If your tracking information shows that your order has been delivered but you cannot locate the package, please:
- Check around your home, including entrances, garages, side doors, and other delivery areas.
- Check with household members, neighbors, or your building's management or mailroom.
- Allow up to 24–48 hours, as carriers may occasionally mark a package as delivered before it is actually received.
- Contact the shipping carrier directly if the package still cannot be located.
If you are still unable to locate your package, please contact us at hello@toebeancarpet.com and provide your order number and tracking information. We will do our best to assist you.
Damaged Packages
Please inspect your package when it arrives.
If your order appears to have been damaged during shipping, please take photos of the package and the damaged product before discarding any packaging materials and contact us at hello@toebeancarpet.com as soon as possible.
We will review the issue and work with you to determine the appropriate resolution.
Lost or Delayed Packages
Once an order has been shipped, delivery is handled by the shipping carrier. While we work with our shipping partners to help ensure your order arrives safely, TOEBEAN cannot guarantee carrier delivery dates and is not responsible for delays caused by circumstances outside our control, including:
- Severe weather
- Natural disasters
- Carrier delays or service interruptions
- Holidays or peak shipping periods
- Incorrect or incomplete shipping addresses
- Other circumstances beyond TOEBEAN's reasonable control
If your package appears to be lost in transit, please contact us at hello@toebeancarpet.com. We will work with the carrier to investigate the shipment and help resolve the issue.
Multiple-Box Orders
If your order contains multiple boxes or packages, your items may be shipped separately and may arrive at different times.
Please check your tracking information before contacting us about a missing package.
Pre-Orders & Out-of-Stock Items
If an item is listed as a pre-order or has a specific estimated shipping date, that information will be provided on the product page or during checkout.
If your order contains both in-stock and pre-order items, we may ship the available items separately or hold the order until all items are ready to ship. Any applicable shipping arrangements will be communicated to you.
Questions About Your Order?
If you have questions about your order or shipment, please contact us at: hello@toebeancarpet.com
Please include your order number whenever possible so we can assist you more quickly.
TOEBEAN reserves the right to update this Shipping & Delivery Policy as our shipping methods and services change.