Refund policy

At TOEBEAN, we want you to feel confident bringing our products into your home. If your purchase doesn’t meet your expectations, you may request a return within 15 days of receiving your order.

To initiate a return, please contact us with your order number and reason for the return. We’ll provide you with instructions for completing your return.

Return Eligibility

To be eligible for a refund, products must be returned in new, unused, and resalable condition and, whenever possible, in their original packaging.

For TOEBEAN carpet tiles, products must not have been installed or used and must be returned without:

  • Pet hair, fur, or allergens
  • Dirt, stains, or other marks
  • Signs of use or installation
  • Signs of washing, cleaning, or improper maintenance
  • Damage or discoloration
  • Damage to the carpet tile or non-slip backing

Important: If you are not sure whether you will keep your TOEBEAN tiles, please keep the original protective film on the backing until you have made your decision. Once the protective film has been removed or the tiles have been installed, the product may no longer qualify for a full refund.

Every returned product is inspected upon receipt. If a product is returned in a condition that prevents it from being resold, TOEBEAN reserves the right to reduce or deny the refund.

Return Shipping & Restocking 

TOEBEAN provides a prepaid return shipping label for eligible returns within the United States.

For returns that are not due to a defective, damaged, or incorrect product, a restocking fee of up to 30% of the returned product price may be deducted from your refund. This fee helps cover return shipping, inspection, handling, repackaging, and restocking costs.

The restocking fee does not apply to products returned because of a confirmed manufacturing defect, damage during delivery, or an incorrect item sent by TOEBEAN.

Please use the original packaging, or packaging of similar protection, when shipping your return to help prevent damage during transit.

Refunds

Once your return is received and inspected, we will send you an email confirming receipt and notifying you whether your refund has been approved.

If your return is approved, your refund will be issued to your original payment method, less any applicable restocking fee.

Please allow several business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges, if any, are generally non-refundable, unless the return is due to a defective, damaged, or incorrect product.

How to Return Your TOEBEAN Product

1. Contact Us
Submit your return request within 15 days of receiving your order. Please include your order number and reason for the return.

2. Prepare Your Product
Make sure the product is unused and in its original condition. Include the original packaging and protective film materials whenever possible.

3. Use Your Prepaid Return Label
Once your return is approved, we will provide a prepaid return shipping label. Securely package your product and drop it off according to the return instructions provided by TOEBEAN.

4. Inspection
Once we receive your return, our team will inspect the product to confirm that it meets our return requirements.

5. Receive Your Refund
If your return is approved, we will process your refund to your original payment method, less any applicable restocking fee.

Exchanges

At this time, TOEBEAN does not offer direct exchanges.

If you would like a different color, size, or quantity, please return your original order and place a new order.

Damaged, Defective, or Incorrect Orders

We want to make sure your TOEBEAN order arrives safely and correctly.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the product and packaging.

We will review the issue and, when applicable, arrange a replacement or full refund. No restocking fee will be charged for confirmed defective, damaged, or incorrect products.

Final Sale & Non-Returnable Items

The following items are not eligible for return unless they arrive defective or damaged:

  • Final sale items
  • Clearance items
  • Custom or personalized products
  • Products that have been installed or used
  • Products returned without their original protective materials when those materials are required to verify the product's condition

Questions About Your Return?

If you have any questions about our return or refund policy, please contact us at hello@toebeancarpet.com before sending your product back. We’re happy to help you through the return process.

TOEBEAN reserves the right to refuse returns that do not meet the conditions outlined in this policy.